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Support Staff for Winter Overflow Shelter

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans who are experiencing poverty and homelessness since 2014.

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.


  • Golden Rule: To treat all people as we ourselves would wish to be treated.
  • Kindness: To demonstrate compassion and respect for all people.
  • Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
  • Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
  • Authenticity: To do what we say we do.
  • Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

Job Responsibilities:

  • Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
  • Understand and follow West Valley City regulations.
  • Provide excellent customer service to clients, community members, volunteers, donors, etc.
  • Stay AWAKE and ALERT during your shift.
  • De-Escalate individuals in crisis as needed.
  • CPR/First Aid Certification
  • Contact Emergency services for Medical and Criminal incidents/behavior.
  • Direct and refer individuals to the correct resources and information.
  • Compassion and good listening skills while still holding clients/residents accountable to shelter rules.
  • Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
  • Conduct intakes with clients/residents completing bag searches and orient to shelter rules and responsibilities.
  • Strip/make beds and sanitize shelter as needed each shift
  • Document notable client interactions with clients, staff, volunteers, etc.
  • Maintain appropriate professional boundaries with program clients/residents; Reinforce shelter rules and community living guidelines with residents.
  • Oversee prescription and over-the counter medications to clients according to policy.
  • Distribute personal care items to clients per protocol
  • Provide crisis intervention, safety planning, and resource information to clients and callers.
  • Coordinate with HRC's in the referral process - Utilizing UHMIS as needed to document homeless services
  • Perform program departure procedures with clients.
  • Immediately report suspected neglect/abuse to Director/Regional Director/CEO
  • Ensure the safety and security of the program and residents, including completion of regular walk through and perimeter checks.
  • Maintain program and client confidentiality, including former clients.
  • Review communication logbook and calls at the beginning of each shift.
  • Answer and document all telephone calls and activities per policy.

Job Type: Temporary November 2023 through April 2024.

Seasonal Work - No Benefits but GREAT pay!!

Compensation: $21.00 per hour


· 8 hour shift and 4 hour shift

· Holidays

· 3 Shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am)

· Weekend availability

Please click here for more information or to apply.

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Last Updated: 12/12/23