TRAX Ambassador

Description

Step into the dynamic role of TRAX Ambassador (Part-Time), where you will immerse yourself with our riders and become a vital, visible, and welcoming presence onboard the TRAX train. As a TRAX Ambassador you join our UTA eco-system of support by engaging customers face-to-face with a friendly and upbeat attitude the public in getting to where they need to go. In this brand-new position, you’re not just a participant; you’re a trailblazer. This is a new pilot program, expected to last around 1 year, and we need you as a Trax ambassador to help make it successful.

As the TRAX Ambassador (Part-Time), you will:

• Actively engage with riders and provide daily reporting to help inform the future of the program.
• Provide a supportive presence onboard TRAX train, including providing information, resources, and answering customer questions while treating all riders with dignity, respect, and kindness. 
• Provide guidance to apps, tools, ADA accessibility and relevant resources to gain real time information and/or language assistance.
• Work in varied conditions, with potential exposure to extreme weather.
• Report to TRAX supervisors and leadership team while working collaboratively with internal and external stakeholders.
• Share timely feedback about service or property maintenance to appropriate departments.

WORK SCHEDULE

• This is a part time, temporary position expected to last the length of the pilot program – 1 year.
• There are two working shifts available: M-F 6 am to 9:30 am or M-F 4-9 pm. UTA may determine to pilot this program on weekends if necessary.

MINIMUM QUALIFICATIONS

EXPERIENCE/EDUCATION: 

• Experience in customer service or related role providing face to face information with ability to solve problems and resolve customer inquiries; working with underrepresented communities.
• Some experience working with underrepresented communities experiencing homelessness, or at-risk categories (Preferred but not required)
• Experience in providing trauma-informed care (preferred but not required).
• High school diploma or equivalent.  Be at least 18 years old.

TRAINING/LICENSES: 

• Successfully complete a required training program (provided by UTA upon hire).
• Training in CPR and emergency preparedness (preferred but not required).
• Valid Utah Driver’s License with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years. (Preferred, but not required)

KNOWLEDGE/SKILLS/ABILITIES:

• Bi-lingual (Spanish or other) (in addition to English). (Preferred, but not required)
• Excellent communication (written and verbal) and customer service skills.
• Excellent problem-solving skills.
• De-escalation skills.
• Tracking/recording-keeping.
• Communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio.
• Read and understand training materials, operating manuals, and operating and safety rules and directives.
• Work independently without supervision.
• Perform the physical requirements of the job to include continuous walking, carrying supplies; Able to climb stairways without difficulty.
• This job requires regular and predictable attendance.

- OR –

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

UTA’s benefits package for temp employees includes:

• Training, development, and career advancement opportunities.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• 457 Contribution Plan, available for immediate contributions and company matching.
• Free Transit Pass
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness.

Pay: $16.827 Per Hour

Please click here for more information about the pilot program, or click here to apply.

 

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