Service users’ perspectives of child welfare services: A systematic review using the practice model as a guide.

Lundahl, B., McDonald, C., & Vanderloo, M. (in press).  Service users’ perspectives of child welfare services: A systematic review using the practice model as a guide. Journal of Public Child Welfare. Accepted: 12 November 2018.

• This systematic review examined qualitative literature that captured child welfare service users’ experience with child welfare services with a focus on their worker. From 45 studies, 621 helpful and 323 unhelpful aspects were identified; these aspects were organized into common practice model elements: family engagement, teaming, assessment, service planning, intervention, and tracking/adjusting. Approximately 70% of all comments fit within engagement.

 

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