Social Work Beyond the Classroom Lecture
"Sorry, I Was Busy": How Cognitive Load Shapes Crisis Counseling
Free Webinar with 1 NASW-approved Suicide Prevention CEU
Location: Online via Zoom Webinar
Date: Wednesday, September 24, 2025
Time: 12:00 PM - 1:00 PM (MT)
Overview
What happens when crisis counselors are stretched too thin? This presentation will illuminate the real-time pressures counselors face and what’s at stake when their capacity is exceeded. Meghan Takahashi shares findings from a large-scale study of regional text-based crisis counseling data, examining how multitasking—measured by simultaneous chats and message volume—affects response times, suicide risk assessments, and client engagement.
About Presenter
Meghan Takahashi, MStat, is a research assistant professor and associate director at the University of Utah College of Social Work’s Social Research Institute (SRI), where she leads large-scale evaluations and applied research to improve social service systems. She is also a PhD candidate in the Learning and Cognition program in Education Psychology at the University of Utah. With expertise in biostatistics, machine learning, and program evaluation, she has served as Principal Investigator (PI) and co-PI on numerous federally- and state-funded projects, including statewide child welfare, prevention, and behavioral health initiatives. Committed to equity and evidence-based practice, Takahashi’s research informs service delivery models that strengthen family well-being, enhance crisis intervention, and guide the ethical use of artificial intelligence in social and behavioral health.
CEU Information
This event has been approved by NASW for 1 Suicide Prevention CEU, upon successful completion of a short quiz. Please note, following the webinar, a link to the quiz will be available on the College of Social Work's events page and sent to the email address provided during registration.
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Recording & CEU LinksMissed the live webinar? Watch the recorded presentation at your convenience, then complete a short quiz to qualify for CEU credit. |