What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in healthcare. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together.
Being a part of Intermountain Healthcare means joining with a world-class team of over 36,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.
Our patients deserve the best in healthcare, and we deliver.
This position is responsible for providing management and oversight of daily case management activities provided in an acute care hospital. He/she will work in partnership with the Medical Staff, nursing, clinical, and Revenue Cycle leaders to ensure the provision of optimal patient care, attainment of financial goals, and development of leaders.
- This position has departmental accountability for hospital case management services (may include all or a combination of the following: utilization review, medical social work (including trauma), psychiatric crises evaluation, clinical documentation improvement, transition planning, high-risk care coordination, language services, pastoral care services, and palliative care services).
- This position typically reports to the Case Management Regional Director.
- Typical Distribution of Job Duties: 50% Tactical, 40% Operational, 10% Strategic.
- Tactical Duties include ensuring appropriate staffing, availability of equipment, and employee relations (day-to-day activities).
- Operational Duties include budget management, budget development, supply acquisition, process improvement, and employee performance evaluations.
- Strategic Duties include developing goals to meet the Intermountain /Regional Strategic Plan and holding employees accountable to goals.
Essential Job Duties
- Manages the environment in which case management is practiced. Responsible for day-to-day operations, standards of care, attainment of organizational goals and contributes to the strategic planning process. Facilitates collaborative problem solving among interdepartmental disciplines. Allocates available resources to promote efficient, fiscally responsible, effective, safe and compassionate care based on current standards of practice. Responsible for shared decision-making and professional autonomy by providing input into executive-level decisions, and by keeping Directors and staff informed of departmental and executive level activities as appropriate. Responsible for the implementation of the vision, mission, and core values of Intermountain Healthcare’s Healing Commitments.
- Contributes to the financial management of designated case management areas, which includes assisting with the development, implementation and monitoring of annual capital/operating and personnel (FTEs) budgets. Uses resources effectively and manages expenses to meet financial goals of department. Provide support and education to departmental employees for meeting financial goals. Assists with the development of processes to ensure excellence with patient flow and revenue cycle management. Assures compliance with federal, state, and other regulatory compliance.
- Models and fosters an environment of professionalism. Ensures competent and sufficient number of case management staff to meet case management and clinical documentation needs, which includes hiring, orientation, and managing staffing to a changing census. Ensure that new skill training and ongoing competency verification is completed. Responsible for recruitment, retention, and employee satisfaction that keeps high performers in place and maintains focus on succession planning. Evaluate staff through use of performance reviews and peer reviews. Acts as a role model through the demonstration of personal professional development, continuous learning and competency improvement. Participates in and contributes to educational offerings and visibility in professional organizations.
- Facilitates the delivery of safe high-quality patient care through clinical and non-clinical care coordination, on-going process evaluation, and reviewing clinical outcome metrics. Responsible for departmental performance and compliance with policies and procedures, patient safety initiatives, and contractual and regulatory requirements. Supports clinical program protocols, and may provide ongoing monitoring and process improvement occurs to assure goals are achieved. Collaborates with departments, physicians, service lines, payors, and community providers to achieve best practices across the continuum, ensuring optimal patient care. Participating member of a professional case management organization.
- Assures that processes and programs are in place that supports the achievement of patient satisfaction and service quality goals. Acts as a leader/mentor for staff in the Healing commitment and Healing Connections. Promotes and is supportive of regional research activities.
- Collaborates with internal and external physicians to provide extraordinary care experiences for our patients and achieve clinical, operational, financial, and service goals.
- Identifies gaps in the continuum of care to improve community services. Participates in community outreach activities. Supports staff participation in outside community organizations such as volunteer health clinics, health fairs and advisory boards for not for profit organizations.
- Entry Rate: $31.45, or more based on experience
- Benefits Eligible: Yes
- Shift Details: Full Time
- Additional Details: This Case Management position will also have dual responsibilities as the Language Services Manager.
- Bachelor’s degree in Nursing, Social Work, or a related field.
- RN License or Social Work License.
- 3 years of experience in hospital case management, social work, or related area.
- Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess patient needs.
- Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, etc.
- Management experience in hospital Case Management or Social Work.
All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.