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Social Services Director


Compensation Type: Annual salary
Job Type: Full Time & Hybrid (remote and in-person)
Pay Range: 70,000-80,000

Organization's Mission: Our mission is to promote the health and well-being of the world's torture survivors
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: UHHR prides itself on creating and maintaining a culture of equity, diversity, and inclusion for our clients and our staff. We are advocates for human rights, healing, and opportunity for all, especially those who have and continue to experience systemic discrimination.

Position Summary: The position of Social Services Director offers a unique opportunity to lead and inspire at UHHR. In this role, you will oversee the clinical supervision of our dedicated therapy team and guide a trauma-responsive leadership approach for all direct service staff. Your focus on staying current with cutting-edge, cross-cultural, and multidisciplinary methods in torture treatment and care for deeply traumatized immigrants will be instrumental.

As the Social Services Director, you will play a pivotal role in upholding the quality of our integrated programs and the care we provide to our clients. Moreover, you will offer trauma-responsive and nurturing supervision to our UHHR staff and accomplished professional volunteers. Your participation as a vital member of our Leadership Team will be essential as we collaborate on strategic planning, capacity building, and the oversight of our programs.

Join us in making a lasting impact on the lives of those we serve while contributing to the growth and direction of UHHR. Your expertise and dedication will shape our efforts to provide exceptional support and healing to traumatized immigrants and refugees.

Primary Responsibilities: Program Leadership & Supervision (50% of time):
• Provide trauma-responsive, therapeutic supervision to all therapists and guide the supervision of case managers and professionally licensed volunteers
• Coordinate and manage clinical meetings
• Collaborate with local and national mental health organizations and other partners to ensure
delivery of outstanding, up to date, and evidence-based interventions
• Actively participate in Leadership Team meetings, strategic planning, and collaborative work
• Engage and lead capacity building for yourself and the agency to support an environment of ongoing growth and learning
• Promote and enforce organizational communication and culture standards in a trauma-responsive and supportive way
• Participate in all contract and network partner meetings as a professional representative of UHHR

Internal and External collaboration (20% of time):
• Communicate and collaborate with UHHR staff and volunteers on program implementation
• Advise Leadership on project and partnership needs
• Collaborate with existing partners, maintaining and generating new local network relationships.
• Respond to inquiries from the community about UHHR services and provide capacity building trainings and consultations externally when requested
• Professionally represent UHHR as a torture treatment leader in the community

Direct Client Services (15% of time):
• Maintain a small caseload of clients (8-12 based on acuity)
• Develop, coordinate and lead groups
• Pursue formal certification on modalities as needed
• Utilize interpretation to provide therapeutic services in the clients’ native languages

Indirect Client Services (10% of time):
• Maintain all administrative records for caseload, including all treatment planning, assessments and procedural expectations as applied to direct service staff
• Coordinate multidisciplinary staffing of cases with other UHHR staff as appropriate
• Apply critical thinking skills to achieve best possible outcomes via treatment planning and regular review of client progress on goals

Other Duties (5% of time):
• Participate in other department and organization-wide activities, meetings and trainings. Complete administrative responsibilities. Perform other duties as assigned.
Desired Qualifications: Qualifications:
Required education, experience, certificates, licenses or registrations
• Master’s degree in social work or related field, LCSW (or equivalent) heavily preferred
• 2-5 years experience providing direct services to marginalized, cultural and/or linguistically diverse clients
• Demonstrated experience providing supervision to both staff and student interns
• Excellent communication skills particularly in navigating a traumatic environment or leading individuals experiencing a trauma response

Competencies (Knowledge, Skills and Abilities)
• Fluency in a language spoken by UHHR clients will be given preference (Spanish, Arabic, Swahili, etc.)
• Ability to work well with an interpreter
• Experience, comfort, and sensitivity working in multi-cultural environment
• Demonstrated basic understanding of the US immigration system, including asylum process
• Excellent written, verbal and interpersonal communications skills
• Ability to maintain confidentiality, recognize appropriate boundaries and cope with emotionally stressful situations
• Ability to work as a part of an interdisciplinary team and multi-cultural team
• Ability to work independently and effectively manage multiple priorities and one's own schedule
• Flexibility to adapt to changing program requirements and political climate
• Ability to work in a dynamic context and respond to various needs
• Working knowledge of Microsoft Office suite, Dropbox, Slack, Whatsapp, and Google Workspace
• Experience working with an electronic medical records or CRM (ie EPIC or Salesforce) is a plus
• Demonstrated interest in issues of immigrant communities, political torture, severe war trauma, social justice, and human rights issues
• Must pass background check

Work Environment:
• Due to the nature of our work, services for this position are largely provided from the UHHR office. Some hybrid arrangement for completion of administrative tasks can be discussed with Executive Director after designated onboarding and immersion period.
• Time spent on the computer is approximately 60% - 75%

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear in an enclosed office setting including overhead lights, lamps, computer screens and white noise for client confidentiality. Services are occasionally provided offsite in public parks, community gardens, community medical clinics, and similar venues. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, of up to 10 pounds.

Travel: A valid driver’s license, responsible driving history, and insurance is required. Youu may need to transport clients in a personal vehicle or agency vehicle occasionally.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by organization needs
Benefits / Why Work With Us: We provide a comprehensive benefits package, including:
• 100% employer-paid health, dental, vision, and life insurance.
• 401k with a 3% match, eligible from the start date.
• $1,000 hiring bonus ($500 after 30 days, $500 after 6 months).
• Flexible work schedule.
• Paid lunchtime, holidays, vacation, sick leave, and self-care time.
• Annual merit increases and bonuses available.
• Generous training and professional development opportunities.
• A trauma-responsive culture that prioritizes self-care, professional development, and a client-centered approach to healing.
How to Apply: send a cover letter and resume to
Closing Date: until filled
Location: Murray



Organization Website: Visit website
Contact: Heidi Justice
Phone: 8014945412
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Last Updated: 8/28/23