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Social Services Coordinator

The City Library has an exciting opportunity for a dynamic individual to lead the Library in developing a robust program that will address immediate needs of library patrons who are in need of social services. The Social Services Coordinator will build upon or develop partnerships with organizations that can directly connect patrons to helpful resources. The Social Service Coordinator will work under the direction of the Assistant Director of Community Engagement.


  • Partnerships and Community Relationships. Works closely with the Assistant Director of Community Engagement and the Assistant Director of Customer Experience to develop a social services plan. Establishes working relationships with community agencies. Identifies mutually beneficial partnerships to provide excellent services. Collaborates with the Director of Equity and Organizational Development to ensure equitable access to services and diverse partnerships are developed.
  • Community. Develops a deep understanding of local community demographics, aspirations and needs to inform and guide the Library's community work. Collaborates with Managers and staff to develop community-relevant services. Evaluates services, prioritizes projects, and allocates resources to best meet organizational and community needs. Uses an equity lens to create system wide initiatives to benefit or support the community, focusing resources on historically marginalized groups.
  • Co-chairs Social Services Council. Co-leads to guide staff efforts to establish scope of work and boundaries for social services at SLCPL. Collaborates with Managers to establish agreements about best practices for working with community members in need. Trains employees on skills related to focus areas of expertise, such as boundary setting for staff, de-escalation techniques, and self-care.
  • Working relationships. Works with the Community Engagement team to provide system wide services. Works closely with EDI Council/Equity Coordinator to ensure that social service initiatives actively integrate equity practices and considerations. Works closely with the Safety Team to ensure continuity of service. Fosters good working relationships with diverse people including staff, patrons, and community partners. Models exceptional customer service with each interaction. Accepts and completes assignments from supervisor or manager in a professional and timely manner.
  • Assessment and Evaluation. Makes well-informed, sound decisions, balancing organizational goals and priorities. Works collaboratively with the Data Analyst to design assessment tools that will be used to evaluate and inform social service initiatives andcollects, monitors, and analyzes relevant quantitative and qualitative data to make informed decisions. Assesses alternatives from multiple viewpoints and perspectives. Effectively implements decisions and evaluates results.
  • Staff Professional Development. Works with the Staff Development Coordinator to develop and provide training relevant to social services needs, including working with mental health issues and vulnerable populations. Assesses and recommends training opportunities to support staff work.
  • Communication. Ensures library services, brand and message, are being delivered at a consistently high level. Supports and promotes the mission and vision. Communicates system-wide goals and measures. Proactively shares knowledge and information with the Management Team and positively represents organizational decisions and direction.
  • Organizational Culture
    • Pursue individual growth and development
      • Complete required trainings
    • Contribute to and maintain positive organizational culture, proactively staying informed of updates across the system
    • Customer service: ability to graciously connect customers to the staff best equipped to help them
    • Actively integrates equity practices into daily work
  • Other duties as assigned.


  • Master’s Degree in Social Work.
  • Current Licensure with the State of Utah as a Licensed Clinical Social Worker.
  • The ability to supervise students or social worker interns.
  • Experience working collaboratively with community agencies.
  • Demonstrated commitment to developing and contributing to an inclusive and equitable work environment.
  • Demonstrated commitment to integrating cultural competency practices into their daily work.
  • Proven ability to positively work with people from a diverse range of backgrounds.
  • Superior organizational skills, time management skills, and detail orientation.
  • Demonstrated ability to plan strategically while executing daily detailed tasks.
  • Excellent written and verbal communication skills, including presentation skills, skill with group and team dynamics, and the ability to motivate and negotiate with diverse individuals and groups.
  • Experience in project management, including planning and evaluation, scheduling and monitoring, coordinating multiple projects, and project communications. Must be able to use technology to plan, communicate, deploy and evaluate multiple projects simultaneously.
  • Required to maintain professional knowledge, skills and licensure
  • Ability to assess, recommend, and implement improved policies, processes and procedures relating to area of responsibility.
  • Ability to use data in decision making for organizational needs.
  • Ability to establish and maintain positive working relationships with staff, partners, community members, and the public.
  • If travel is required for library purposes, must have transportation. If using a personal vehicle, must maintain state required insurance.


  • Spanish language and/or other non-English language skills.
  • Experience serving on government, educational, and/or nonprofit boards.
  • A robust network of positive relationships throughout Salt Lake City.
  • Experience with library operations, programs, and services.
  • Experience with library computer systems, databases, software, and commonly used technology and applications.


  • Work is performed in a busy, urban public library environment.
  • Subject to repetitive movement. May be subject to standing or sitting for extended periods of time.
  • Considerable exposure to stressful situations as a result of human behaviors.
  • Subject to intermittent periods of inclement weather when participating in library outreach programs.


  • Full-time, 40 hours per week. Schedule is typically Monday - Friday, 9am to 6pm, with flexibility to provide services during the evenings or on weekends.


  • Completion of criminal background check will be required if the candidate is over eighteen (18) years of age.
  • The City Library participates in the federal Employment Eligibility Verification Program (E-Verify). Employment is contingent upon confirmation of your employment eligibility through the E-verify system.
  • The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.


  • Starting Range 22; $32.05/per hour $66,664.00/annual . Employment offers are made dependent upon experience.
  • This is a full time position and includes excellent benefits such as paid vacation, health and life insurance, and retirement benefits.


  • Send an email with an attached résumé and cover letter (PDF or Word Document) indicating position title to the Human Resources Department at
  • Preference will be given to applicants who apply by July 26, 2022 Candidate application materials will be reviewed as they are submitted.

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Last Updated: 9/19/22