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Housing Stability Specialist

The Road Home has been a leader in the fight to end homelessness for almost a hundred years. We provide low barrier emergency shelters, supportive services, and housing-first minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary
The Housing Stability Specialist works to maintain and manage the administrative responsibilities for The Road Home’s and tenants in housing. The Housing Stability Specialist is responsible for administering monthly rent requests and unit inspections for all tenants, tracking and processing all tenant and unit eligibility, ensuring data accuracy, and navigating the rules and regulations of 20+private and government-funded grants. In addition, this position acts as a mediator for all rent and property management issues between tenants and property managers. This requires the ability to deescalate, empower, educate and advocate for the formerly homeless population being served while maintaining and cultivating positive relationships with property managers.

**Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply*

Ensuring Housing Stability
 Communicate and educate guests coming from homelessness on their rent processes, lease agreements and property management concerns.
 Communicate with tenants, property managers and community partners on a regular basis regarding eligibility, rental payments, client stability, and unit safety.
 Mediate issues between tenants and property managers.
 Engage frequently with property managers regarding unit and lease concerns.
 Cultivate positive relationships with property managers and community partners.
 Partner with all needed team members to explore housing solutions for tenants.
 Attend weekly community meetings

Rents and Grant Tracking
 Calculate and process rental payments and track grant caseloads for TRH programs.
 Process client and unit recertification.
 Reconcile all housing grants between internal and external databases to assure accurate data.  Collaborate with program supervisor in ensuring program fidelity and documentation accuracy.
 Notify case management teams of upcoming required documentation from tenants in housing.
 Notify property managers of upcoming required documentation and inspections for tenants.

Promoting Best Practice
 Demonstrates awareness and desire to understand diverse populations
 Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation
 Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
 Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline Must pass a pre-employment background check and drug screen.
*Other duties as assigned

Education and Experience
 Lived, work or volunteer experience preferred or a degree in a related field
 Experience working or volunteering with diverse populations

Required Skills and Abilities
 Must adhere and believe in the mission and vision of The Road Home
 Familiarity and strong belief in the housing first model
 Ability to work from a Trauma-Informed Care framework.
 Self-starter and self-directed
 Ability to accept direction from Supervisor
 Ability to work with community partners
 Must be comfortable in frequently creating and maintaining new relationships
 Excellent communication, organizational, and computer skills
 Excellent writing and documentation skills
 Must be proficient in Microsoft Office
 Ability to become proficient with multiple tracking databases
 Strong interpersonal skills and ability to work with diverse populations
 Willing to be a dependable, punctual and proactive member of a team
 Experience with property management preferred
 Ability to travel within Salt Lake County on a regular day-to-day basis
 Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.

Physical and Equipment Requirements
Ability to lift 25 pounds. *Ability to stand and walk for at least an hour at a time.
Ability to drive a vehicle.

Instructions to Apply
To apply, go to
The Road Home is an Equal Opportunity Employer

Reports to: Housing Stability Manager
Position Status: Full Time 40 hours,
Job Grade, Starting Salary: $18/Hour
Job Location: HQ
EEO Class: Administrative Support Workers
FLSA Status: Non-Exempt
Shift: 40 hours

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Last Updated: 6/22/22