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Housing Specialist (TANF)

The Road Home has been a leader in the fight to end homelessness for almost a hundred years. We provide low barrier emergency shelters, supportive services, and housing-first minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary The Housing Locator will assist guests by performing housing searches, coordinating with other housing departments and programs, and connecting guests to relevant resources in the community as applicable. This position requires flexibility in both personality and schedule which will entail working some late shifts in order to engage a highly vulnerable population. This passionate self starter will work for an agency that is both the state’s largest nonprofit housing provider and the state’s largest homeless shelter where assistance is given to individuals and families experiencing homelessness.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply*

Housing Searches/Client Interactions
• Perform Housing searches for Individuals on funding, advocating on their behalf and helping them navigate the approval process
• Identify and target guests who are residing in the Resource Center as well as in the community and engage them in order to assist them in obtaining safe, affordable housing. • Become familiar with rental assistance funding sources with a focus on TANF (Temporary Assistance for Needy Families).
• Determine the eligibility of assistance for guests at the Resource Center
• The ability to engage and encourage housing conversations with guests
• Collaborate with program supervisor in ensuring program fidelity, documentation accuracy, and intra-agency collaborations.
• Document interactions in a timely manner after meeting with guests.
• Perform paper and digital intakes in Client-Track and create files with required documentation for all new guests.
• Daily collaboration with all departments promoting a healthy team environment.
• Seeking out, engaging, and networking with community partners to find housing options and additional resources.
• Attended weekly team meetings and contribute to case conferencing conversations.

Landlord Engagement
• Creating and building relationships with landlords and properties.
• Educating landlords and properties on our programs and housing first.
• Navigating and completing paperwork with landlords to ensure program fidelity.
• Coordinate payments accurately to ensure landlords and properties get paid timely. Promoting Best Practice
• Demonstrates awareness and desire to understand diverse populations.
• Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
*Other duties as assigned

Education and Experience
• Lived, work or volunteer experience preferred or a degree in a related field
• Experience working or volunteering with diverse populations

Required Skills and Abilities
• Strong interpersonal skills and customer service skills.
• Excellent writing and documentation skills.
• Willing to be a proactive member of a dynamic team.
• Excellent customer service skills being able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.
• Familiarity with and strong belief in the Housing First model.
• Ability to work with community partners.
• Self-starter and self-directed.
• Punctual and reliable
• Must pass a pre-employment background check and drug screen.
• Excellent customer service skills being able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.
• Familiarity with and strong belief in the Housing First model.
• Demonstrates awareness of and sensitivity to diverse populations. Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Must have a valid driver’s license and be insurable to drive an agency vehicle.

Physical and Equipment Requirements
• Ability to move 25 pounds. *
• Ability to stand and walk for at least an hour at a time.

* Instructions to Apply
To apply, visit https://apply.workable.com/theroadhome/j/B2BB6CB694/apply/
The Road Home is an Equal Opportunity Employer Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

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Last Updated: 8/18/22