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Case Manager

Job Summary
This case manager position will join the University of Utah’s Technology in Training, Education, and Consultation (U-TTEC) Lab ( in the Department of Educational Psychology to support a newly funded Utah School Mental Health Collaborative. This position consists of various case management and social work/mental health related tasks. Specifically, this position will oversee the referral process of individualized mental health service provisions, serve as a liaison between the Utah School Mental Health Collaborative leadership team, Utah schools, and community service providers. You will also be responsible for facilitating open and accurate communication and coordination among school-aged students, their families/caregivers, referral providers, and the school Well Being teams (composed of University of Utah Graduate students). This is a collaborative position between the University of Utah and various Utah School Districts, it may require travel to schools (physical or virtual) and working with a team of graduate student supports and university staff.
●      Functions as the student and family advocate to facilitate effective communication and appropriate treatment.
●      Attend and participate in various meetings with each school team to discuss management, implementation, and coordination of mental health and wellbeing services.
●      Initiate and coordinate community mental health partnerships with school districts. 
●      Build relationships with caregivers, community providers, teachers, and WBT on individual students’ cases.
●      Evaluate and navigate system-wide issues with access to MH care within the school community, collaborate with school representatives (e.g., school social workers & administrators) and provide recommendations for amelioration of these issues.
●      Coordinate with internal[AM1]  psychiatric & medical providers to ensure appropriate supplemental support to help with their service provision. 
●      Advocate for students from low-SES & other underrepresented families through identification of and connection with free and reduced-cost services that support MH and wellbeing directly to the student (medical, psychological assessment not otherwise provided by the team, more intensive in- and out-patient treatment options, etc.), and indirectly through resources provided to caregivers (connection with Division of Services for People with Disabilities, Department of Workforce Services, etc.).  
●      Coordinate student care with outside providers – direct communication, securing/providing records through proper ROI channels.
●      Coordinate with outside agencies as needed (e.g., DCFS) – including caseworkers, law enforcement agents, and others as appropriate.
●      Schedule and coordinate evaluations and coordination/follow up with Primary Care Physicians. 
●      Communicating with supervisors and other co-workers in a timely and professional manner.
●      Collaborates with others to confirm authorization for services is in place.
●      Assists in collecting data related to patient outcomes and auditing data for accuracy.
●      Prepares documents and reports required for internal and/or external groups in the scope of care coordination activities and/or data collection.
●      Documents activities and progress in medical charts, computer billing/utilization systems, or in other ways as directed.
●      Collaborates with internal and/or external partners to address financial advocacy for patient/organization.
●      Inputs clinical information into computer database.
●      May be required to participate in quality improvement initiatives per the department.

 [AM1]Internal resources within school districts?

Problem Solving
Ability to perform the essential functions of the job as outlined above. 
Demonstrated team leadership, relationship building, critical analysis, and written and verbal communication skills. 
Knowledge of funding resources and clinical standards and outcomes. 
Ability to provide care appropriate to the population served. 
Demonstrated independent judgment to assess and meet client needs. Ability to have meaningful outcome oriented dialogues with patients, families, various patient care disciplines, ancillary departments, health care and community agencies, third party payors, and Health Science Center professional schools in coordinating care and services for patients. 
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned area. 
The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.
Minimum Qualifications
One of the following
Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.
Current Licensed Clinical Social Worker (L.C.S.W.) certificate for clinical practice in the State of Utah.
Current license to practice as a Certified Social Worker in the State of Utah.
Current license to practice as a Clinical Mental Health Counselor in the State of Utah.
Two years of professional experience in a clinically related area.
Dependent upon the department of hire, may be required to provide reliable transportation for site visits.

Basic Life Support Health Care Provider card through American Heart Association. 
A Certified Case Management designation. 
Previous experience in clinical resource management activities and third party payer interactions. 
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. 
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. 
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
 Required Qualifications: 
●      CSW preferred. 
●      MSW or Bachelor’s degree in social work with clinical practicum experience
●      Two years of experience in case management activities with systems-level work

Preferred Qualifications: 
●      Current licensure to practice in a clinical field may be preferred.

Knowledge / Skills / Abilities
●      Ability to perform the essential functions of the job as outlined above.
●      Ability to manage and coordinate communications with many people.
●      Experience using telehealth and other technology for administrative duties.
●      Demonstrated organizational, human relations and effective communication skills.
●      Demonstrated knowledge of the principles of life span growth and development.
●      Ability to make data-based decisions and coordination as described in the department’s policies and procedures manual.
●      Orients the student to the School Mental Health program.
●      Works with team members involved in student’s care in the development and implementation of a care plan.
●      Advises students and families regarding financial matters and assists school social workers and other’s involved in student’s care in accessing financial and community resources.
●      Assists in establishing and maintaining good relationships with those involved in student’s care, third party payers and community agencies.
●      Facilitates the involvement of team members, timely completion of evaluations and reports, and the scheduling of team conferences.
●      Maintains contact with student families in order to facilitate active involvement and knowledge of student’s progress.
●      Contacts payers and submits reports regarding the patient’s initial assessment, expected outcome, expected cost and then recommends a discharge plan.
●      Ensures the payer is represented in staffing conferences when requested.
●      Demonstrated knowledge of medical procedures and terminology.
●      Ability to handle highly sensitive or confidential issues. 
●      Ability to work independently and as a team player.


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Last Updated: 11/11/21