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Refugee Case Worker


Provides County-wide information, assistance, and access to Aging Services and community resources for older adults. Assesses, plans, implements, coordinates, follows up, and evaluates options and services to meet clients' needs.


Bachelor's degree from an accredited college or university in a Human Services field, Social Work, Sociology, Psychology, or other closely related field; OR an equivalent combination of related education and experience.

Due to the nature of this position, the successful applicant must pass a required pre-employment background check.


  • Provides information and assistance to clients seeking access to services. Consults clients and families regarding service eligibility requirements.
  • Provides Senior Health Insurance Program (SHIP) screening and counseling including detailed information on Medicare, Medicaid, Prescription Drug coverage, advantage health plans, and other health insurance programs. Coordinates with SHIP volunteers to assist customers with all health insurance needs.
  • Responds daily to telephone, on-site visits, and walk-in inquiries and concerns relating to health and well-being including emergency or potentially life threatening situations.
  • Coordinates appropriately to ensure customer safety including contacts with Adult Protective Services, Law Enforcement, Fire Department, Mobile Crisis Outreach Team, and other agencies as needed.
  • Provides community-based short-term case management and follow-up to assist clients to meet identified goals in their plan of care.
  • Advocates for clients needing assistance by linking them to services.
  • Provides comprehensive (including overall health, environment, and formal and informal support status) assessments and annual reassessments for eligibility for homebound older adults seeking Meals on Wheels or other services.
  • Develops and maintains working relationships with community partners who provide services to older adults.
  • Attends community activities and provides information and education related to services for older adults.
  • Maintains a waiting list for services for potential clients following established procedures.


An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.  

  • Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
  • Are not eligible for County benefits except as otherwise provided for by policy.
  • Are not considered merit employees.
  • Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.
Location: AGING SERVICES-1005
Division: Caregiver2300000603
Salary: $16.03 hourly
Date Opened: Jan 15, 2020 04:44 pm
Date Closed: Jan 29, 2020 11:59 pm


We are hiring two positions to work with the refugee communities.

One Case Worker will focus their efforts on the Mesopotamian Community as well as other Arabic-speaking refugees by connecting them with aging resources and social engagement opportunities. This position will also coordinate volunteers for the Older Adult Refugee Program.

The other Case Worker will rotate between senior centers that have a higher population of refugees. This position will be the liaison between refugee services and the senior centers by developing programs that are specific to the needs of the refugee communities, as well as integration activities with the community.

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Last Updated: 1/23/20